Call centers are essential to any business that wants to provide excellent customer service, increase sales, and improve customer loyalty. However, not all call centers are equal. Some offer better quality, efficiency, and professionalism than others. That’s why we have compiled a list of the best call centers in Egypt, based on various factors such as:
- Customer Feedback and Reputation
- Skilled Workforce
- Technological Infrastructure
- Scalability and Flexibility
These call centers have proven themselves to be the best in the business, delivering outstanding results for their clients across different sectors. Whether you are looking for inbound or outbound services, domestic or international markets, you will find a call center that suits your needs and budget in this list. So, without further ado, let’s take a look at the best call centers in Egypt.
One of the best call centers in Egypt is BPO Hive, a unique service provider of virtual professionals for various business needs. This company was founded in 2020 and has quickly established itself as a leader in the outsourcing industry. They are specialized in hiring Egyptian sales professionals who are fluent and experts at what they do.
BPO Hive offers a 5-day trial so clients can see the quality and performance of the team before paying anything. The company also has a flexible and customized approach to meet each client’s specific challenges and goals. The process starts with booking a meeting to understand the client’s needs. Next, BPO Hive introduces various options and candidates to form a high-functioning team that matches the requirements.
The company ensures that the candidates are fluent in English and have no Egyptian accent, making them ideal for international communication. BPO Hive offers a wide range of services, including virtual assistants, cold callers, sales closers, and customer service representatives.
BPO Hive is not just a call center, but a trusted partner for businesses who want to grow and succeed with the help of virtual professionals. The company is highly skilled and focuses on satisfying each client’s specific needs and preferences. BPO Hive has earned a reputation for excellence and reliability and has worked with clients from various industries and regions. BPO Hive is one of Egypt’s best choices for businesses who want to outsource their sales and customer service needs to the best virtual professionals in Egypt.
If you are looking for a multilingual BPO service provider that can handle your outsourcing needs with excellence and efficiency, you might want to consider Xceed. Xceed is one of the leading and most respected names in the BPO industry in the EMEA region. With a history of over two decades, Xceed has established a reputation for delivering high-quality and cost-effective solutions to its clients in 10 different languages. Xceed leverages the latest technologies and provides superior customer experience that sets it apart from its competitors. Whether you need onshore or offshore customer management solutions, Xceed can tailor them to your specific requirements.
Xceed has a global presence, with 10 sites across Egypt, Morocco, and Mauritius. The company has also received numerous accolades, including Best Global Outsourcing (multiple years) and Best Outsourcing Service Provider (2005 & 2006). Xceed adheres to the highest standards of quality and maintains its ISO certification.
Xceed offers a wide range of client solutions in 7 main categories: Customer care, Human Resources, Finance & Accounting, Technical Support, Revenue Generation, Infrastructure & Hosting, and professional services. The company serves clients in various sectors, such as Telecommunication, Automotive, and the public sector. Xceed is flexible and adaptable to the changing needs of its clients and provides customized solutions that suit their goals and expectations. The company employs highly skilled professionals who are passionate and proficient in their jobs. However, the company also has a very results-driven environment, which can be stressful and demanding for its employees. Xceed strives to ensure high client satisfaction rates with its excellent customer service.
3Raya Contact Center
Raya Contact Center is a leading provider of outsourcing services in the MENA region. The company was established in 2001 and has grown to become one of the largest and most diversified BPO service providers in the region. Raya offers various outsourcing solutions, including Customer Service, Telesales, Technical Support, Debt Collection, Social Media Management, and Back Office Support. The company serves clients in various industries, such as Banking, Telecom, Retail, Travel, and Healthcare. Raya Contact Center operates 9 sites in Egypt, Poland, and the UAE, and employs over 10,000 agents who speak 25 languages. The company has also achieved several certifications, such as ISO 9001, ISO 27001, PCI DSS, and COPC.
Raya Contact Center is committed to delivering excellence and innovation to its clients. The company uses state-of-the-art technology and analytics to enhance its performance and quality. Raya Contact Center also invests in its human capital and provides continuous training and development programs to its employees. The company fosters a culture of teamwork, diversity, and social responsibility. Raya has won several awards, such as Best Place to Work, Best Outsourcing Company in Egypt (2018 & 2019), and Best Contact Center in EMEA.
Teleperformance Egypt is a global leader in customer experience management. The company is part of the Teleperformance Group, which operates in 80 countries and employs over 300,000 people. Teleperformance was launched in 2007 and has since become one of the most successful BPO service providers in the country. Teleperformance Egypt offers a range of outsourcing solutions, including Customer Service, Technical Support, Sales, Collections, Social Media, and Back Office. The company serves clients in various industries, such as Banking, Telecom, Technology, Travel, and Retail. Teleperformance Egypt operates 4 sites in Cairo and Alexandria, and employs over 6,000 agents who speak 15 languages. The company has also obtained several certifications, such as ISO 9001, ISO 27001, PCI DSS, and COPC.
Teleperformance Egypt is committed to delivering excellence and innovation to its clients. The company uses cutting-edge technology and analytics to enhance its performance and quality. Teleperformance Egypt also invests in its human capital and provides continuous training and development programs to its employees. The company fosters a culture of engagement, diversity, and social responsibility. Teleperformance Egypt has won several awards, such as Best Place to Work (multiple years), Best Contact Center in Africa (2018 & 2019), and Best Outsourcing Partnership (2019).
When it comes to customer experience management, few companies can match the expertise and innovation of Sutherland Global. This company has been in the business of transforming customer and employee relationships for decades, serving clients from various industries and regions. Sutherland Global offers a comprehensive range of outsourcing solutions, from Customer Service and Technical Support, to Sales and Collections, to Social Media and Back Office. No matter what your outsourcing needs are, Sutherland Global can customize a program that suits your language, vertical, and budget.
Sutherland Global is not just a service provider, but a partner in your success. The company uses cutting-edge technology and analytics to deliver solutions that are fast, accurate, and satisfying. Sutherland Global harnesses the power of AI to automate and streamline customer interactions, while also providing smart workflows to connect customers with the right agents. The company’s agents are not just employees, but champions of your brand. They receive real-time feedback and guidance to improve their performance and quality. They are also passionate and proficient in their jobs, speaking 15 languages and serving various industries.
Sutherland Global has proven results that speak for themselves. The company has a solid technological infrastructure and a skilled customer service force. The company has a strong market reputation and high client satisfaction rates, making it one of the top choices for outsourcing services. The company’s customer service agents are professional, multi-lingual, and able to resolve most issues faced by customers.
If you are looking for an IT and Software Services company that can handle your outsourcing needs with excellence and innovation, you might want to check out FlairsTech. FlairsTech is a pioneer in the IT and Software Services industry, offering multiple solutions and services in two main categories: Software Development and BPO Customer Ops. The company has a global reach, with five offices in three continents, supporting thousands of clients and projects. FlairsTech sets itself apart from its competitors by its innovation, top-talent, and excellence. The company’s outsourced customer and back office service have been proven to increase revenue and reduce costs for its clients.
FlairsTech is not just a service provider, but a partner in your success. The company offers a range of outsourcing solutions, from Customer Service and Technical Support, to Data Entry and Back Office. The company serves clients from various industries, such as Banking, Telecom, Insurance, and Education. FlairsTech can support customers anywhere and at any time, in six different languages: English, Arabic, French, Polish, Italian, and German. The call center has certified customer support experts who can address customers’ pain points effectively.
FlairsTech is known for its flexible solutions that can fit most client budgets. The company has a robust infrastructure, making customer service outsourcing journeys as cost-efficient and economical as possible. The company also provides live dashboards for complete control over the whole customer support cycle, enabling clients to assess call quality.
7Foundever Call Center
Foundever is a company with a clear mission: to provide world-leading brands with the best customer experiences. Their solutions and teams are designed to meet this goal, and they do so by securely connecting brands with their customers over 9 million times daily, in more than 60 languages. This global reach makes Foundever one of the few true global players in the industry.
Their client base spans multiple industries, including but not limited to financial services, media, manufacturing, and technology. Foundever’s customer support services are highly regarded, consistently receiving superior satisfaction rates from their clients.
Regardless of the channel – be it voice or chat – Foundever ensures a smooth customer experience with top-notch agents and solutions. They offer great flexibility, proactivity, and security with their customer care business line, whether in onshore or offshore, at home or on-site environments.
At the heart of Foundever’s operations are their call center experts, who develop engaging conversations across the customer experience journey. They seamlessly connect customer flows from automated and self-service channels and bots to human-assisted channels.
Underpinning all of this is Foundever’s robust technological infrastructure and focus on analytics. This ensures that every customer interaction is met with continuous improvements driven by data insight. In essence, Foundever is a company that is not just keeping pace with the evolving customer service landscape, but actively shaping it.
iCall Outsourcing, established in 2014, has grown to have offices in both Egypt and Qatar. The firm was born with a vision to provide superior call center and Business Process Outsourcing (BPO) services to its clients, not just in Egypt, but also in the GCC area.
Today, they stand as one of the leading call centers and BPO solutions providers in Egypt. Their comprehensive suite of outsourced services includes voice-enabled customer care and omnichannel support, among others. What sets them apart is their pool of multi-lingual professional talents, capable of covering any business aspect while maintaining competitive costs.
Their client base is diverse, spanning industries such as automotive, fast food, healthcare, and more. iCall is recognized for its impeccable call center services, efficient pricing model, and the fact that it requires no upfront investment from clients.
What makes iCall unique is its cost-effective solutions and the great flexibility it offers to clients across different industries and of varying sizes. In addition, the company provides full access to all its facilities’ amenities, including training rooms, meeting rooms, conference rooms, and recreational areas, a service known as call center hosting. This is iCall Outsourcing, a company that combines expertise, flexibility, and affordability to deliver top-notch call center and BPO services.
9Elevate Call Center Egypt
Elevate, a leading provider of Business Process Outsourcing and customer experience services in Egypt, has been at the forefront of the call center industry since its establishment in 2018. With a reputation for delivering top-notch services, they have carved a niche for themselves in the market.
Their clientele spans across North America, Europe, the Middle East, and North Africa, reflecting their global reach and influence. Over the years, Elevate has expanded its suite of services beyond call center operations. Today, they offer a wide range of services including Omnichannel customer experience, Human Resources Outsourcing (HRO), and IT Outsourcing (ITO), among others.
What sets Elevate apart is their team of professionals, some of the best talents in the Egyptian market. Their expertise and professionalism have earned them high praise from clients. In addition to their skilled workforce, Elevate provides tailored solutions to meet the specific needs of their clients, ensuring measurable results.
Data protection is a priority at Elevate. They adhere to strict data protection regulations and are ISO 27001 and ISO 9001 certified, ensuring your sensitive information is always safeguarded. Leveraging the latest technological advancements, Elevate streamlines processes, automates tasks, and enhances efficiency.
Economies of scale and a global network of resources enable Elevate to provide cost-effective solutions that optimize their clients’ budget. Their team members, with decades of industry experience, have enabled them to compete with the biggest call centers in Egypt. This wealth of experience, combined with their commitment to excellence, positions Elevate as a top call center in the region.
NAOS Solutions has been making waves in the customer experience industry since its establishment in 2007. Back then, it was a small call center supporting a marketing consulting firm. Over the years, the company has grown steadily and is now recognized as an expert in Customer Experience. They boast a team of 1,300 call center agents spread across Cairo and Barcelona.
The firm operates under three main business lines: NAOS Customer Experience, NAOS Talents, and NAOS Digital. Each of these divisions plays a crucial role in delivering the firm’s promise of exceptional customer service. NAOS Solutions is a customer-oriented firm that takes pride in personalizing their solutions to suit their clients’ unique needs and pain points.
One of the standout features of NAOS Solutions is their customer service business line. This division provides clients with exceptional assistance around-the-clock, 24/7, via their call center agents. These agents are not just employees; they are trained experts committed to providing the best possible service. Their responsibilities include resolving customer queries, managing customer interactions, following up on open cases, and ensuring a positive customer experience.
NAOS Solutions’ call center service is known for its budget-friendly solutions, 24/7 customer support, and native-speaking agents proficient in up to 20 languages. This commitment to quality and diversity has made NAOS a well-known name in the Egyptian market. Client reviews constantly praise their efficient service provision and smooth processes, further cementing their reputation as a leader in the industry. With NAOS Solutions, you’re not just getting a service provider; you’re gaining a partner committed to your success.
Have your say!
Egypt’s call center industry is a vibrant and dynamic sector, offering a range of top-notch services. We’ve highlighted some of the best call centers in the country, each with its unique strengths and specialties. Whether you’re a business seeking support services or a job seeker looking for opportunities, these call centers represent the best of what Egypt has to offer.
We hope this article has been informative and helpful. If you have any experiences with these call centers or others not mentioned in this list, please share your thoughts in the comments section below. Thank you for reading!